General
Laptop Won’t Power On or Is Frozen – What to Do
If your laptop won’t turn on or has become unresponsive, follow the steps below before submitting a ticket. These steps often resolve the issue without needing IT intervention. ⚡ Step 1: Check the Power Source Ensure the power adapter is plugged in ...
Printer Troubleshooting – Ink, Paper Jams, and Setup
Having trouble with a printer? Here’s a step-by-step guide to resolve the most common issues before submitting a ticket. ?️ Common Printer Issues: Not printing or slow to respond Ink or toner replacement needed Paper jammed Printer offline or not ...
How to Fix Internet Connectivity Issues
Having trouble connecting to the internet? Follow these quick steps before logging a ticket with the IT Help Desk. ? Step 1: Check Your Device Connection Make sure Wi-Fi is turned on Verify you’re connected to the correct network (e.g., "TT ...
How to Update Your Chromebook
Keeping your Chromebook updated is essential for optimal performance, compatibility with apps, and system security. ?️ When Should You Update? You're experiencing performance issues Some apps aren't working properly You're getting security warnings ...
Software Support – Zoho Apps & Google Workspace
This article provides guidance on resolving common issues in Zoho applications and Google Workspace tools before submitting a support ticket. ? Zoho Applications Zoho offers a wide range of business apps (Desk, People, Mail, Books, WorkDrive, etc.). ...
Common Hardware Issues & How to Troubleshoot
This article provides step-by-step guidance for resolving the most common hardware issues. Please review and attempt the solutions listed below before raising a support ticket. ?️ Printers Common Issues: Not printing Low ink/toner Paper jams Before ...
Getting Started: IT Help Desk & How to Use It
Welcome to the IT Help Desk The IT Help Desk is your central support hub for all technical issues related to hardware, software, and accounts within the company. ? How to Access the IT Help Desk: Log in to Zoho People Navigate to Dashboard > Quick ...