How to Fix Internet Connectivity Issues

How to Fix Internet Connectivity Issues

Having trouble connecting to the internet? Follow these quick steps before logging a ticket with the IT Help Desk.

🔍 Step 1: Check Your Device Connection

  • Make sure Wi-Fi is turned on

  • Verify you’re connected to the correct network (e.g., "TT Corporate")

🔁 Step 2: Restart to Refresh

  • Restart your laptop or Chromebook

  • Restart the Wi-Fi router (if applicable or allowed)

  • Wait 1–2 minutes before reconnecting

🔄 Step 3: Forget & Reconnect to Wi-Fi

  1. Click on the Wi-Fi icon in the taskbar

  2. Select the connected network

  3. Click Forget or Disconnect

  4. Reconnect and enter the Wi-Fi password again

⚙️ Step 4: Run Basic Diagnostics

  • Windows:
    Right-click the network icon → "Troubleshoot problems"

  • Chromebook:
    Go to Settings > Network > Wi-Fi → View connection status or restart network services

🌐 Step 5: Test Other Websites or Apps

  • Try opening a different website to confirm if it’s a general internet issue or one affecting only a specific site

🚀 Step 6: Test Your Internet Speed

Use a trusted online tool to check your current network speed:

  • Visit https://speedtest.net

  • Click Go to begin the speed test

  • Note your download, upload, and ping results

📌 Recommended speeds:

  • Download: At least 5 Mbps for basic work

  • Upload: At least 1 Mbps for file uploads or video calls

  • Ping: Below 100 ms for smooth connectivity

If results are unusually low, try testing another device or switching networks.

🧪 Step 7: Try Another Device

  • If another device works fine on the same network, the issue may be specific to your system

🆘 When to Contact IT

If the issue persists, please submit a ticket via the IT Help Desk Portal and include:

  • Device name/model

  • Connection type (Wi-Fi or Ethernet)

  • Screenshot of the speed test results

  • Error messages encountered

  • Steps already tried

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