This article provides guidance on resolving common issues in Zoho applications and Google Workspace tools before submitting a support ticket.
Zoho offers a wide range of business apps (Desk, People, Mail, Books, WorkDrive, etc.). Most issues can be resolved using self-help resources.
Zoho Help Center:
Access guides, how-tos, and FAQs.
π Zoho Help Center
Live Chat with Zoho Support:
Use the chat icon at the bottom-right of the Help Center (availability may depend on your plan).
Email Zoho Support (by App):
Zoho Desk: support@zohodesk.com
Zoho People: support@zohopeople.com
Zoho Mail: support@zohomail.com
Zoho Books: support@zohobooks.com
Full list: https://www.zoho.com/contactus.html
In-App Support:
Navigate to the specific Zoho app (e.g., Zoho Desk)
Click the ? (Help) icon
Use available articles or contact options
Includes Gmail, Google Drive, Google Docs, Meet, Calendar, and more.
| App | Common Issues | Self-Help Steps |
|---|---|---|
| Gmail | Not sending/receiving emails | Check filters, storage limit, and internet connection |
| Drive | File sync issues | Ensure you're signed in and have access permission |
| Docs | Missing changes, edit issues | Check version history and internet connectivity |
| Meet | Audio/video not working | Restart browser, check permissions for mic/cam |
| Calendar | Events not syncing | Refresh the page, confirm correct calendar selected |
Check the Knowledge Base for related articles
Attempt the steps above
Gather screenshots or note any error messages
Include the app name and what steps you tried
If the issue persists, please proceed to log a ticket via the IT Help Desk Portal, and our support team will assist you.