Printer Troubleshooting – Ink, Paper Jams, and Setup

Printer Troubleshooting – Ink, Paper Jams, and Setup

Having trouble with a printer? Here’s a step-by-step guide to resolve the most common issues before submitting a ticket.

🖨️ Common Printer Issues:

  • Not printing or slow to respond

  • Ink or toner replacement needed

  • Paper jammed

  • Printer offline or not connected

  • Incorrect default printer

🧃 Step 1: Replacing Ink or Toner Cartridges

Check your printer model before purchasing or replacing cartridges.

🧰 Guides for Common Printer Models:

Steps (general):

  1. Power off the printer.

  2. Open the top/front cover as directed.

  3. Carefully remove the empty cartridge.

  4. Insert the new cartridge until it clicks.

  5. Close the cover and restart the printer.

📄 Step 2: Clearing a Paper Jam

  1. Turn off the printer.

  2. Open all access panels (front, back, tray).

  3. Gently pull out any jammed paper—do not tear.

  4. Remove any small scraps left inside.

  5. Restart the printer and test a print job.

🔌 Step 3: Checking Printer Connectivity

  • Ensure the printer is powered on and connected to the network or USB

  • On Windows: Go to Control Panel > Devices and Printers, right-click your printer, and set it as Default

  • On Chromebook: Go to Settings > Advanced > Printing, and check if your printer is listed and selected

🧠 Step 4: Use the Printer's Built-In Diagnostics

Most printers offer a test page or status report function:

  • Refer to the physical printer screen or control panel

  • Run a diagnostics or alignment test

🆘 When to Contact IT

If issues persist, submit a ticket and include:

  • Printer model and location

  • Issue description (e.g., jam, offline, low ink)

  • Any error codes/messages on the printer

  • Screenshot of error (if applicable)


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