Getting Started: IT Help Desk & How to Use It

Getting Started: IT Help Desk & How to Use It

Welcome to the IT Help Desk

The IT Help Desk is your central support hub for all technical issues related to hardware, software, and accounts within the company.

đź“Ť How to Access the IT Help Desk:

  1. Log in to Zoho People

  2. Navigate to Dashboard > Quick Links

  3. Click on IT Help Desk Portal

  4. Submit a ticket by choosing your Department, Priority, and providing a clear Description


đź’ˇ When to Use the Help Desk:

Use the Help Desk to request support for:

  • Laptop or device issues

  • Access problems (email, apps, Wi-Fi)

  • Software installation

  • Printer issues

  • Network connectivity

  • Google Workspace or Zoho application problems


đźš« What Not to Use the Help Desk For:

Avoid raising tickets for issues that can be solved through simple steps outlined in our Knowledge Base. Check the relevant article before raising a ticket.



Before You Submit a Ticket – Checklist for Employees

Avoid Delays – Use This Quick Checklist

Before reaching out to the IT Help Desk, please take a moment to go through this checklist. It ensures faster resolution and helps reduce unnecessary tickets.

Step-by-Step Before Submitting a Ticket

  1. Search the Knowledge Base
    Use keywords related to your issue. We may already have a guide available.

  2. Basic Troubleshooting

    • Restart the device

    • Check internet connection

    • Plug/unplug hardware

    • Try another browser or device if applicable

  3. Use Help Resources

  4. Gather Details

    • Take screenshots or note any error messages

    • Write down what you’ve already tried

    • Identify when the issue started

  5. Acknowledge Self-Help
    When creating a ticket, you’ll be asked to confirm that you’ve attempted the above steps.


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