If your laptop won’t turn on or has become unresponsive, follow the steps below before submitting a ticket. These steps often resolve the issue without needing IT intervention.

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⚡ Step 1: Check the Power Source

• Ensure the power adapter is plugged in securely

• Try a different wall socket

• Inspect the power cable for any signs of damage

• Use a known working charger (if available)

🔋 For laptops with removable batteries:

1. Remove the battery

2. Hold the power button for 15–20 seconds

3. Reinsert the battery and try powering on

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🔄 Step 2: Perform a Forced Restart

If the laptop is on but frozen or stuck:

1. Hold the power button for 10–15 seconds until the device shuts off

2. Wait 5 seconds, then press the power button again to turn it back on

✅ This works for most unresponsive Windows laptops and Chromebooks.

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💡 Step 3: Remove External Devices

Disconnect everything:

• USB drives

• External monitors

• Docking stations

• Mouse/keyboard

Then try powering the laptop back on. External devices can sometimes block boot-up.

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🖥️ Step 4: Check for Display Issues

• Check screen brightness

• Connect the laptop to an external monitor to test for a display issue

• Listen for fan noise or keyboard lights—if those are on but there’s no display, the screen may be the issue

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🧼 Step 5: Clean the Vents (Overheating)

• Overheating can cause automatic shutdowns

• Ensure vents aren’t blocked or dusty

• Use compressed air to clean the vents if available

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🆘 When to Contact IT

If your laptop still doesn’t power on or is unresponsive after trying the above steps, please submit a ticket and include:

• Laptop make and model

• Whether the charger and power outlet were tested

• What indicators (lights/sounds/fans) show when trying to power on

• Any steps already tried

Submit your ticket via the IT Help Desk Portal.